HSL Values

HSL Values

At HSL, we are in the business for the long term (we pride ourselves in having some clients for > 20 years). As such, we focus our efforts on what we can do to best support our clients business processes. We feel strongly that our client’s success is our success.

Internally we have guiding statements and principals that we use as touchstones; Be pleasant, supportive and helpful. Be respectful of our clients time. Take charge of client problems and fix them. If you are having trouble solving a problem, escalate to Senior staff before it negatively affects our clients business.

Our clients success is our success. If we make a mistake, admit it, fix it and move on. Staff can make any given mistake once (after all we are only human) as long as we learn from it, fix it, and don’t repeat it. We feel that by having a supportive environment for our staff to work in that is focused on customer satisfaction, we can deliver superior customer service and satisfaction.

Our 8 Point Value Commitment:

We offer you a choice of free automatic service reminders at key interval or our Peace of Mind automatic service package, at reasonable rates. And, last but not least, we strive to move the IT infrastructure from just supporting the business to leveraging the IT investment as a competitive advantage. Call us @ 1-800-263-8433 or click here to email to discuss how we can help you get that competitive advantage.

1. Professional needs-analysis and system design by expert technicians to ensure an effective, economical and environmentally friendly solution to your computing needs.
2. Top quality components, backed by the manufacturers guarantee and our own additional guarantee.
3. Top quality work done right, on time, by our qualified and courteous team.
4. Instant access to support & advice via Cell phone.
5. Instruction on all aspects of system operation and maintenance, or maintenance plans to relive your staff of IT concerns.
6. We stock emergency spares to get you back up and running ASAP in case of failure.
7. 24 hour 365 day emergency service.
8. All mechanical systems and equipment need seasonal maintenance and service to keep serving you effectively.

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